TERMS & CONDITIONS

1       Information About Us

SUNRISE SOLAR PTE LTD manages the website sunrisesolar.sg. We are a registered company in Singapore with the Business Registration Number 202233899H, and our registered office is located at 4010 Ang Mo Kio Ave 10, #02-04A, S569626.

2       Service Availability

Our website is designed for use by individuals, businesses, and companies within the specified operating zones, referred to as “Covered Region”. We do not process orders from individuals residing outside of the “Covered Region”.

3       Your Status

By placing an order with us, you affirm that;

3.1    You possess the legal capacity to enter into binding contract.

4       How the Contract is formed between You and Us

4.1    Upon placing an online order, you will receive an acknowledgment email from us confirming receipt of your order. It is important to note that this acknowledgment does not signify acceptance of your order. Your order serves as an offer to purchase a Product. All telephone and online orders are subject to our acceptance, which will be confirmed either during our telephone conversation or by email. The contractual agreement between us (‘the Contract’) will only be established upon the actual delivery of the items to you.

4.2    Depending on actual stock availability, item orders may be substituted with alternatives, pending verbal or written confirmation with you. For items that cannot be substituted, we will contact you to provide the option to cancel. If payment has already been made, you will be refunded the amount paid.

4.3    Online orders will be processed within 7 business days unless otherwise communicated. Business days exclude Saturdays, Sundays, and public holidays.

4.4    You are required to make full payment using the selected payment option during the checkout process.

4.5    Due to manufacturing constraints, each batch of goods may vary. If you are dissatisfied with any products, you may return them to us within 7 days of delivery. The product must be unused, in its original condition, and must not be a pre-order product. Please refer to our refund policy outlined in ‘Our Refunds Policy’.

5       Our Status

5.1    Our site may contain links to the websites of other companies, whether affiliated with us or not. We cannot guarantee the quality of the products you purchase from companies whose websites we have linked to. 

6       Price and Payment

6.1    The price of any Products will be as stated on our site, except in cases of obvious errors.

6.2    Despite our best efforts, our site may contain incorrectly priced Products due to the vast number of items listed. We will verify prices during our dispatch procedures. If a Product’s correct price is lower than the stated price, we will charge the lower amount upon dispatch. If the correct price is higher, we may, at our discretion, honour the lower (incorrect) price, contact you for instructions before dispatching the ‘Product’, or reject your order and inform you of the rejection.

6.3    We are not obligated to provide the Product to you at the incorrect (lower) price even after confirming it via email.

7       Our Refunds Policy

7.1    Upon the return of a Product to us (for reasons such as cancelling the Contract, disagreement with changes in Terms and Conditions or Policies, claiming a defect, or expressing dissatisfaction), we will assess the returned Product. If we find the Product in satisfactory condition, we will either replace the item (in the case of a defect) or issue a refund. Refunds, if requested, will typically be processed using the original payment method, and we will initiate the refund as promptly as possible.

7.2    Products returned due to defects or within the seven-day cooling-off period will be fully refunded after deducting delivery costs.

7.3    Any claim regarding a shortfall in the quantity of delivered Products must be notified within 1 day from the date of delivery. Failure to notify us within this timeframe releases us from liability, and you will be obligated to pay the full price as if the Products had been delivered according to the Contract.

7.4    Return transportation costs are your responsibility.

8       Our Liability

8.1    We assure you that any Product purchased from us through our site meets the standard of satisfactory quality.

8.2    Our liability related to any Product purchased through our site is strictly capped at the purchase price of that Product.

8.3    Unless specified otherwise, the warranty for all products will be covered by the respective brand owner.

9       Notices

9.1    All notices from you to us should be directed to Sunrise Solar Pte Ltd at 4010 Ang Mo Kio Ave 10, #02-04A, Techplace I, Singapore 569626. We reserve the right to notify you through the email or postal address you provided during the order placement process.

10  Events Outside our Control

10.1    We shall not be held liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract caused by events outside our reasonable control, referred to as a ‘Force Majeure Event’.

10.2    A Force Majeure Event encompasses any act, event, non-happening, omission, or accident beyond our reasonable control. This includes, but is not limited to, the following:

10.2.1    Strikes, lockouts, or other industrial action.

10.2.2    Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.

10.2.3    Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.

10.2.4    Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.

10.2.5    Impossibility of the use of public or private telecommunications networks.

10.2.6    Acts, decrees, legislation, regulations, or restrictions imposed by any government.

10.3    Our performance under any Contract is considered suspended for the duration of the Force Majeure Event, and we will be granted an extension of time for performance equal to the duration of that period. We commit to making reasonable efforts to bring the Force Majeure Event to a close or to find a solution enabling the performance of our obligations under the Contract despite the Force Majeure Event.

11  Waiver

11.1    If, at any time during the term of a Contract, we do not insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, it shall not constitute a waiver of such rights or remedies, and you shall still be obliged to comply with such obligations.

11.2    Our waiver of any default on one occasion shall not be considered a waiver of any subsequent default.

11.3    No waiver by us of any of these Terms and Conditions shall be effective unless expressly stated as a waiver and communicated to you in writing.

12  Severability

12.1    If any competent authority determines any of these Terms and Conditions or any provisions of a Contract to be invalid, unlawful, or unenforceable to any extent, that term, condition, or provision will be severed to that extent from the remaining terms, conditions, and provisions. The remaining terms, conditions, and provisions will continue to be valid to the fullest extent permitted by law.

13  Entire Agreement

13.1    These Terms and Conditions, along with any documents expressly referred to, constitute the entire agreement between us regarding the subject matter of any Contract and supersede any prior agreements, understandings, or arrangements, whether oral or in writing.

13.2    Both parties acknowledge that, in entering a Contract, neither has relied on any representation, undertaking, or promise given by the other, and that nothing may be implied from anything said or written in negotiations between us prior to such Contract, except as expressly stated in these Terms and Conditions.

13.3    Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of any Contract (unless such untrue statement was made fraudulently). The sole remedy for the other party shall be for breach of contract as provided in these Terms and Conditions.

14  Our Right to Vary these Terms and Conditions

14.1    We reserve the right to revise and amend these Terms and Conditions periodically.

14.2    You will be bound by the Policies and the Terms and Conditions in effect at the time you place an order for Products, unless a change to those Policies or these Terms and Conditions is required by law or governmental authority (in which case it will apply to previously placed orders), or if we notify you of the change before providing you with the Dispatch Confirmation (in which case we assume that you have accepted the change, unless you notify us otherwise within seven working days of receiving the Products).

15  Law and Jurisdiction

15.1    Contracts for the purchase of Products through our site will be governed by the laws of Singapore. Any dispute arising from or related to such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of the Republic of Singapore.